FREQUENTLY ASKED QUESTIONS
At ToolDocker, we strive to ensure the images of our products accurately represent what you will receive. However, there may be slight variations due to factors such as manufacturing updates, lighting during photography, or screen display settings.
To ensure your satisfaction:
- Check the Product Details: Each product page includes a detailed description with specifications.
- Read Customer Reviews: Feedback from other buyers can provide valuable insights.
- Contact Us: If you have any questions or need more information about a product, feel free to reach out to our support team.
We are committed to your satisfaction. If the product you receive differs significantly from what was advertised, our return and refund policy has you covered.
You can easily access your sales receipt through your ToolDocker account. Here’s how:
- Log In: Sign in to your ToolDocker account using your credentials.
- Go to Order History: Navigate to the "Order History" section in your account dashboard.
- Select Your Order: Click on the specific order for which you need the receipt.
- Download or Print: You’ll find an option to download or print your receipt for your records.
If you checked out as a guest or can’t locate your receipt, please contact our support team with your order details, and we’ll be happy to assist you.
Returning an item with ToolDocker is easy! Follow these steps:
- Check the Return Policy: Ensure the item is eligible for a return by reviewing our Return Policy.
- Log In to Your Account: Sign in to your ToolDocker account and go to the "Order History" section.
- Select the Item: Find the order containing the item you wish to return and click on the "Request Return" option.
- Follow the Instructions: Complete the return request form, including the reason for the return, and submit it.
- Ship the Item: After your return request is approved, you’ll receive instructions on where to send the item, along with a return shipping label if applicable.
Important Notes:
- Items must be returned in their original packaging and condition.
- Refunds or exchanges will be processed once the returned item is received and inspected.
If you have any questions or need assistance, feel free to contact our support team.
Will you restock items indicated as “out of stock?”
At ToolDocker, we do our best to restock popular items as quickly as possible. However, restocking depends on several factors, including supplier availability and demand.
Here’s how you can stay updated:
- Join the Waitlist: If available, click the “Notify Me” button on the product page to receive an alert when the item is back in stock.
- Check Back Regularly: Our inventory is updated frequently, so the item may become available soon.
- Contact Us: If you need more details about a specific item’s restocking timeline, feel free to reach out to our support team.
We appreciate your patience and understanding as we work to provide the tools you need!
ToolDocker currently ships to a wide range of locations to ensure you receive the tools you need, no matter where you are.
- Domestic Shipping: We deliver to all regions within [your country name].
- International Shipping: For orders outside of [your country name], please check the product page or contact our support team to confirm availability and shipping options.
Important Notes:
- Shipping restrictions may apply to certain products due to size, weight, or regulatory requirements.
- Ensure your shipping address is complete and accurate to avoid delays or delivery issues.
If you’re unsure whether we can ship to your location, feel free to contact our support team for assistance.
CONTACT US FOR ANY QUESTIONS
Follow Us on Social Media
Stay connected with us through social media for the latest updates, product launches, and special offers